PACKAGED/BAGGED PRODUCT RETURN POLICY We at Antler King realize there are times when it is necessary to return packaged/bagged product. It is our goal to handle these product returns in an equitable manner. Therefore, we have established the following product return policy: 1. WITHIN 30 DAYS OF PURCHASE – 100% credit or product replacement will be given for bagged product returned as a result of defective manufacturing or as a result of an error by Antler King in processing your order. 2. WITHIN 30 DAYS OF PURCHASE – A credit will be issued less a 25% processing fee for non-defective product returns. This would include feed purchased and not used or re-sold. 3. AFTER 30 DAYS OF PURCHASE – These returns will be reviewed on an individual basis by Antler King and a determination made based upon the circumstances. We at Antler King realize returns are unavoidable; however, we are committed to providing a consistent, quality product coupled with superior customer service and support. *Antler King reserves the right in all cases to refuse a return due to bio-security risk. PACKAGED/BAGGED PRODUCT RETURN PROCEDURE Here are the steps that you, as a customer, can take in the event that a return is necessary. 1. Call Customer Service – Call one of our Customer Service Representatives at (888) 268-5371 and acquire a Feed Return Number (FRN). 2. Include FRN with Shipping Paperwork – Include the Feed Return Number on any documentation that you are returning with the product.
